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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q29-Q34):

NEW QUESTION # 29
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A. Maintain an HTML mashup
B. Using a Web service
C. Manual upload using a CSV file
D. Scheduled upload using a CSV file

Answer: B,C

NEW QUESTION # 30
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A. Validation rule
B. Code list restriction
C. Delegation
D. Page layout

Answer: A,B

NEW QUESTION # 31
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

A. Process category
B. Warranty category
C. Maintenance category
D. Cause category
E. Incident category

Answer: A,B,C

NEW QUESTION # 32
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a response template
B. Set up a knowledge base for service contracts
C. Create and assign a survey to a ticket
D. Integrate an external knowledge base

Answer: D

NEW QUESTION # 33
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Category
B. Custom fields
C. Priority
D. Due Date

Answer: C,D

NEW QUESTION # 34
......

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Trusted C_C4H51_2405 Exam Resource | C_C4H51_2405 Valid Exam Dumps

C_C4H51_2405 Valid Exam Dumps - C_C4H51_2405 Latest Test Practice

SAP C_C4H51_2405 Exam Syllabus Topics:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q29-Q34):

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