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ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. ITIL-4-Foundation Exam is available in multiple languages and can be taken online or in person at an accredited testing center.

ITIL 4 Foundation Exam Sample Questions (Q309-Q314):

NEW QUESTION # 309
Which is part of the definition of a customer?

A. A set of specialized organizational capabilities for enabling value
B. The role that defines the requirements for a service
C. A means of enabling value co-creation
D. The role that authorizes budget for service consumption

Answer: B

NEW QUESTION # 310
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Event
B. Problem
C. Known error
D. Incident

Answer: B

NEW QUESTION # 311
What can a change schedule be used for?

A. Tracking and managing improvement ideas from identification through to final action
B. Providing a way to initiate normal changes
C. Providing information about deployed changes to help manage incidents and problems.
D. Speeding up the planning and authorization of emergency changes

Answer: C

Explanation:
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble

NEW QUESTION # 312
Which statement about problems is CORRECT?

A. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
B. Problems are not related to incidents.
C. Problems must be resolved quickly in order to restore normal business activity.
D. Problem prioritization involves risk assessment.

Answer: D

NEW QUESTION # 313
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

A. 1 and 2
B. 1 and 4
C. 2 and 3
D. 3 and 4

Answer: B

NEW QUESTION # 314
......

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Pass Guaranteed Quiz ITIL - ITIL-4-Foundation–High Pass-Rate Valid Exam Topics

Boost Your Confidence with ITIL ITIL-4-Foundation ITIL 4 Foundation Exam Test

ITIL 4 Foundation Exam Sample Questions (Q309-Q314):

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