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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A. All service management personnel shall be aware of their contribution to service management objectives
B. All service management staf shall be qualified to at least ITIL Foundation level
C. The competencies required for service management roles shall be determined
D. Appropriate service management staff training records shall be maintained

Answer: B

NEW QUESTION # 32
What is the value of good service management?

A. It offers prescriptive guidance that allows the organization to create efficient processes.
B. It provides a structure for service provisioning that can be adapted to the culture of the organization
C. It allows an organization to be certified, which always adds value for the business
D. ensures people to comply with service level agreements (SLAS) using documented information

Answer: C

NEW QUESTION # 33
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A contract agreed with the customers
B. A contract agreed with the service provider organization
C. A list of service level targets agreed with the customers
D. A list of service level targets agreed with the service provider organization

Answer: B

NEW QUESTION # 34
Why would organization adopt ISO/TEC 20000?

A. To certify their services
B. To certify their products
C. To confirm that all ITIL guidelines have been implemented
D. To review the Service Management System (SMS)

Answer: D

NEW QUESTION # 35
What is not an input to manage continual improvement?

A. Relevant directives from top management
B. Optimized resource utilization or risk reduction
C. Problem records
D. Governance of process operated by other parties

Answer: D

NEW QUESTION # 36
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BraindumpsVCE Offers ISO-IEC-20000-Foundation PDF Dumps With Refund Policy

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

PECB ISO-IEC-20000-Foundation Free Study Material, Study ISO-IEC-20000-Foundation Tool

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

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